Ride Rio Metro Blog

The new year is here, and with it comes the perfect opportunity to try something new—like public transit! Whether you're looking for a stress-free commute, a greener way to travel, or an easy way to explore the beauty of central New Mexico, riding the New Mexico Rail Runner Express can be a game-changer. Our beginner-friendly guide will help you navigate the ins and outs of riding the train, answer your most common questions, and ensure you feel confident and prepared for your first ride.

Let’s make 2025 the year of convenient, affordable, and enjoyable travel!

Understanding the Basics

• The Rail Runner operates along a 100-mile corridor with Belen at the southern end and Santa Fe at the north.
• There are 15 stations along the Rail Runner corridor including stops in Belen, Los Lunas, Isleta Pueblo, Albuquerque, Bernalillo, Santo Domingo, and Santa Fe.
• The train operates 7 days a week.  
• The Rail Runner and all station platforms are fully accessible.
• The train operates on a zone-based fare structure. The amount passengers pay for a ticket is determined by the distance traveled.

Planning Your Trip

• Determine which station is your starting point and your destination.
• Read the schedule to find out what time the train departs the station and what time it arrives at your destination.
• Purchase your ticket. Passengers can purchase train passes onboard the train with a Ticket Agent, online on the day of travel, and on the mobile app Rail Runner. Note: Screenshots are not valid for use. We accept cash and major credit cards except AMEX.
• Reduced and/or free fares are available for youth, seniors, students, veterans, and individuals with disabilities.
• Passengers eligible to ride reduced and/or fare free must show a valid ID.
• The train is open seating, with no reservations.
• Free onsite parking is available at all Rail Runner Stations, except for Downtown Albuquerque and the Santa Fe Depot, where adjacent parking is available for a fee. There is no parking at the Zia Road Station.

What to Expect on Your First Ride

• It is recommended to be at the station at least 10 minutes before departure time.
• Mind your step as you’re boarding and deboarding the train.
• Each rail station platform has a ramp, called a mini-high, to assist passengers with mobility devices to enter and exit the train. It is typically located on the car farthest from the locomotive.
• Mezzanine and upstairs seating have sections with tables and charging outlets.
• There is at least one restroom onboard each train on the lower level.
• Listen for your stop and be prepared to depart as soon as the train reaches your stop.

Tips for a Smooth Ride

• Passengers may bring food and beverages for consumption while traveling (no alcohol). Food and beverages are not sold at the stations or onboard the train.
• If you want a more scenic view, sit upstairs on the east side of the train – you’ll get more mountain views!
• Passengers are welcome to bring laptops, headphones, reading materials, etc.
• Free Wi-Fi is available onboard. Search for the network “nmrailrunner”.

Need Help?

• If you need assistance while on board the train, please talk to the Train Crew. They’re friendly and helpful!
• In the event of a train delay passengers can quickly get details by viewing the Rider Alerts tab at the top of the Rio Metro Website.
• Please call Rio Metro Customer Service with any questions or comments. They are there to help! Customer Service Agents are available by phone 7 days a week at (866) 795-7245 or (505) 245-7245.

By Riann Martinez, Marketing Specialist, Rio Metro Regional Transit District