Need help?

Call toll free:

1-866-795-RAIL (7245)

Please contact us with your questions/comments, if you have lost or found an item on the train, or to report unattended packages or suspicious activity. 

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Customer Service


Monday-Friday: 5:00 a.m. - 10:30 p.m.
Saturday: 7:30 a.m. - 11:30 p.m. 
Sunday: 7:00 a.m. - 10:00 p.m.


View our Frequently Ask Questions

Report a Railroad Emergency:

Railroad Emergency ONLY: 1-866-874-6679

Office Locations

Rio Metro Regional Transit District
Administrative Office

809 Copper Avenue NW
Albuquerque, NM  87102
866-795-RAIL (7245)
Contact For: NM Rail Runner Express and Rio Metro bus routes

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Rio Metro Regional Transit District
Sandoval County and Corrales Office

1804 Idalia Rd. NE
Rio Rancho, NM 87124
Contact For: Dial-a-Ride bus service in Rio Rancho

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Rio Metro Regional Transit District
Valencia County Office

101 Courthouse Rd. SE
Los Lunas, NM  87031
Contact For: Dial-a-Ride and fixed route bus service in Valencia County, including Belen and Los Lunas, and the Pueblo of Isleta.

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