Title VI / Non-Discrimination Notice

The Rio Metro Regional Transit District operates its programs and services without regard to race, color, national origin, and disability, in accordance with Title VI of the Civil Rights Act and the Americans with Disabilities Act. Any person who believes she or he has been aggrieved by any unlawful discriminatory practice may file a complaint with Rio Metro Regional Transit District. For more information on Rio Metro Regional Transit District's Civil Rights program and the procedures to file a complaint call 866-795-7245 or visit us at 809 Copper Avenue NW, Albuquerque, NM 87102.

New Mexico Department of Transportation

You may also file a complaint with the New Mexico Department of Transportation. For more information on the New Mexico Department of Transportation's Civil Rights program, and the procedures to file a complaint, please call 800-554-0936 or 505-469-6131, email isabel.benavidez@dot.nm.gov, or visit the administrative offices at:

New Mexico Department of Transportation
1590 Pacheco Street
Suite A-10
Santa Fe, NM 87505

Federal Transit Administration

A complainant may file a complaint directly with the Federal Transit Administration (FTA), Office of Civil Rights:

Attention: Title VI/ADA Program Coordinator
1200 New Jersey Avenue SE
East Building
5th Floor-TCR
Washington, DC 20590
Phone: 202-366-4043

Spanish Information

If information is needed in a language other than Spanish, please call 866-795-7245 or visit us at:

Rio Metro Regional Transit District
809 Copper Avenue NW
Albuquerque, NM 87102

Helpful Documents

Making a Title VI / ADA Complaint - Rio Metro

Any person who believes he or she has been subject to an unlawful discriminatory practice in the receipt of Rio Metro services or programs may file a complaint. Any such complaint must be in writing and filed with Rio Metro within 90 days following the date of the alleged discriminatory occurrence. Please contact Rio Metro to request additional information on Rio Metro's non-discrimination obligations.

For information on how to file a complaint, review the files below:

Making  a Title VI / ADA Complaint - Federal Transit Administration

To file a complaint, or for additional information, visit the Federal Transit Administration Website.

Alternate Format

  1. To request this information in an alternate format (eg., Braille, large print, audio), please contact Customer Service at 1-866-795-7245 or click here to download the request form.