ADA

Making a Title VI / ADA Complaint - Rio Metro

Any person who believes he or she has been subject to an unlawful discriminatory practice in the receipt of Rio Metro services or programs may file a complaint. Any such complaint must be in writing and filed with Rio Metro within 180 days following the date of the alleged discriminatory occurrence. Please contact Rio Metro to request additional information on Rio Metro's non-discrimination obligations.

For information on how to file a complaint with Rio Metro, review the files below:

• Complaint Form (PDF)
• Formulario de Quejas (PDF)
• Complaint Process (PDF)
• Procesco de Quejas (PDF)

Complaint Tracking & Record Retention - Rio Metro

• The Customer Service Manager will be responsible for tracking all ADA complaints for the purpose of establishing trends in allegations of discrimination.
• The Customer Service Manager will maintain a summary log of all ADA complaints. In addition, all complaint documents and materials gathered during the investigation are maintained for no less than 5 years.

Making  a Title VI / ADA Complaint - Federal Transit Administration

To file a complaint, or for additional information, visit the Federal Transit Administration Website.

Helpful Resources

To request this information in an alternate format (e.g., Braille, large print, audio), please contact Customer Service at 866-795-7245 or download the request form (PDF).