Rio Rancho / Corrales Dial-a-Ride

NOTICE: Effective March 17, 2020, all Rio Metro bus and Dial-a-Ride services are fare-free until further notice.

About

Rio Rancho / Corrales Dial-a-Ride is a weekday door-to-door transportation service for Rio Rancho and Village of Corrales residents 62 years of age and older, and for disabled adults 18 years of age and older. This service is for Rio Rancho and Village of Corrales residents only and you must be registered to use the service.

Children up to age 17 can ride with any eligible rider. Riders and children will be picked up and dropped off at the same location. 

Service Area

• Rio Rancho city limits
• Village of Corrales city limits
• Albuquerque (for medical appointments only): One morning trip to Albuquerque and one afternoon trip to Rio Rancho daily. Call for details.
• Cottonwood Mall Area (Includes the Northwest Transit Center): Riders are limited to 6 bags per person, and are responsible for loading and unloading their own bags.

Eligibility

In order to receive service, all Dial-a-Ride passengers must complete an application form and be a Rio Rancho or Village of Corrales resident, with a physical address in Rio Rancho or Village of Corrales. Staff will ask for proof of residence, i.e. driver's license, checks, any utility bills.

Apply

Complete and return your application to the Rio Metro Sandoval County Office along with proof of residence (see the Eligibility section above for documents that will be accepted for proof of residence).

Seniors Age 62 and Older

• Application for Service Seniors - English (PDF)
• Application for Service Seniors - Spanish (PDF)

Adults Age 18-61 with Disabilities

• Application for Service Disabled Adults Age 18-61 - English (PDF)
• Application for Service Disabled Adults Age 18-61 - Spanish (PDF)

Companion Application

• Rio Metro Application for Companion Status (PDF)

For questions or information about your application, call the Sandoval County office:

• Phone: 505-404-2063
• TTY Phone: 505-891-1129
• Hamilton Relay NM: 711

Fares

NOTICE: Rio Metro Dial-a-Ride services are fare-free until further notice; passes are not currently being sold. 

Passengers can pay with cash or check (exact fare only) or a credit card (credit cards can only be taken at the Meadowlark Senior Center location).

Purchase a Pass

Passes are available for purchase at the following locations:

• On the bus
• Rio Metro Sandoval County Office
  1804 Idalia Rd. NE
  Rio Rancho, NM 87124
• Meadowlark Senior Center 
  4330 Meadowlark Ln. SE
  Rio Rancho, NM 87124

Active Duty Military and Veterans that show one of the following forms of ID ride free: a VHIC or VA medical card, a veteran’s ID (VIC card), a driver’s license with a veteran’s designation, Department of Defense Active Duty & Dependent Military IDs, and the NMRX Freedom Pass. Visit the Freedom to Ride web page to learn more.

Reservations

• Rides must be reserved a minimum of 24-hours in advance
• Call: 505-404-2063
• TTY Phone: 505-891-1129
• Hamilton Relay NM: 711
• Reservations are accepted between 6 a.m. and 6 p.m.
• Let reservationist know if you will have a child riding with you and the age of the child (child car seats are required for all children age 6 and younger and must be provided by rider)

Bus schedules fill up quickly, so it is best to call several days in advance to schedule your ride. Reservations are accepted up to two weeks in advance.

Rio Metro Rider's Guide

• View the Rio Metro Rider's Guide - English (PDF)
• View the Rio Metro Rider's Guide - Spanish (PDF)