Rio Metro Customer Service office hours are:
Contact Customer Service at 866-795-RAIL (7245) or 505-245-7245.
Show All Answers
The New Mexico Rail Runner Express operates seven days a week.
Note: The full train schedule cannot be viewed on the mobile app.
Tickets can be purchased:
Find more information and purchase tickets on the How to Buy page.
Note: The full train schedule cannot be viewed on the mobile app. View the schedule online.
Yes. You may purchase a ticket for another person from our online ticketing. You will need to email the ticket to the person you are buying it for; they can either print it out or show it to the ticket agent on their mobile device.
1. Reduced fares are available to:
2. Children 9 and under ride free
3. Seniors 60+ free on Wednesdays
4. Active Duty Military and Veterans that show one of the following IDs ride free:
The following ride free:
Free onsite parking is available at all of the Rail Runner stations with the exception of Downtown Albuquerque and the Santa Fe Depot. Parking at Downtown Albuquerque and the Santa Fe Depot is available for a fee at adjacent parking facilities.
Overnight parking is at your own risk.
Tickets are non-refundable and non-transferable.
You can wait for the next regularly scheduled train or contact a local taxi or ride share company.
Click the Rider Alerts button at the top of the Rio Metro website.
Visit the View Rider Alerts page on the Rio Metro website.
Sign up to receive text alerts for specific train routes and be notified of delays 20-25 minutes or longer.
Follow us on Twitter @RioMetroAlerts to receive updates about train delays and other information.
If a New Mexico Rail Runner Express (NMRX) train arrives at a platform more than five minutes late, personnel at key bus connections will be notified so that shuttles and buses can wait for the train.
The New Mexico Rail Runner Express shares its track with Amtrak and BNSF. At times, the two trains may meet up, whereby one of the trains must come to a complete stop to allow the other to pass in a safe manner. Other reasons for a delayed trains are heavy travel times, as people take more time to board. Train cars may experience mechanical issues, or undergo inspection, which may also cause delays.
We apologize for any inconvenience these delays have caused and we continue to work toward a tradition of on-time performance. To ensure that you receive immediate notice of delayed trains, sign up for text alerts.
See the New Mexico Rail Runner Express holiday schedule for train service, or view the Rio Metro bus holiday schedule for Rio Metro bus service.
Yes. Your train ticket allows free bus connections on Rio Metro, ABQ RIDE, Santa Fe Trails, and most NCRTD buses on the same day of travel. Additional bus connections are available for a nominal fee.
View the transit connections page for additional information.
There are limited bus connections to and from the Albuquerque International Sunport.
Seats on the New Mexico Rail Runner Express are available on a first-come, first-served basis. On occasion, our seats do fill up to capacity. But you are welcome to stand in the aisle until a seat becomes available. Purchasing a ticket in advance does not guarantee a seat. We try to monitor passenger loads and add extra rail cars where they are needed.
There are several Santa Fe attractions within easy walking distance of the Santa Fe Depot Station such as:
There are also shuttles leaving from that station that will take you to area destinations. Those shuttles are free with a Rail Runner day, monthly or yearly pass. Read more about the Santa Fe Depot, connections and attractions.
Passengers are welcome to bring and consume food and beverages (excluding alcohol) on the train. Food and beverages are not available for purchase on the train.
At least one restroom is available on every New Mexico Rail Runner Express train. Longer trains will have more than one restroom.
Electrical outlets are available for passenger use at each of the tables on the train. Tables are located on the mezzanine and upper levels only.
Bicycles, skis and other sporting equipment are welcome on the train at no extra charge.
Single rider standard style bicycles and electric bicycles are welcome on the train at no extra charge. Each train car has designated space for up to 8 bicycles. Gas powered bicycles, mopeds, scooters, and Segways are not allowed on the train.
Please store your equipment in the designated storage areas.
Children must be at least 10 years old to ride the train without a supervising adult.
Pets are not allowed on Rail Runner trains. Service animals are allowed. View information and details on riding with a service animal.
If you leave an item on the train, please contact Customer Service at 505-245-7245 or 866-795-7245. Lost items can be picked up Monday-Friday from 10 a.m. to 2 p.m at:
Herzog Transit Services100 Iron SEAlbuquerque, NM 87102
Non-essential items are held for 30 days. Essential items, such as keys, IDs, walets, phones, purses, etc. will be held for 90 days. If you find an item on the train, please turn it in to a ticket agent or conductor.
Copyright 2024 Rio Metro RTD
Railroad Emergency: 1-866-874-6679 | Legal|Civil Rights|Site Map