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Submit a Safety Concern
Onboard to Safety
Is there a safety issue or concern within Rio Metro bus operations? Report the issue to help keep you, those that you work with, and your operations safe. Help prevent safety incidents from happening. Let’s all stay onboard to safety.
We want to hear from you!
There are several ways to report a safety concern. You can choose to remain anonymous, and all identifying information will also be kept confidential. Supporting documents/files can be mailed or placed in the drop box.
NOTE: This is for reporting employee-related near-miss incidents only. All customer service/public unsafe conditions/near-miss situations should be reported through the Rio Metro Safety Customer Concern Reporting System.
Call Us
Call the Rio Metro Confidential Safety Hotline: 1-855-662-SAFE (1-855-662-7233), and enter Rio Metro Company ID number 0711430663.
Hotline Instructions
- Call the confidential safety hotline at 1-855-662-SAFE (1-855-662-7233).
- Enter the Rio Metro your Company ID, which is required for making reports: 071 143 0663.
- Wait for the beep.
- State your concerns/ideas. Be sure to include a lot of details!
- Hang up when you are finished.
- Supporting documents/files can be mailed or placed in the drop box. Please include referenced details of your call.
Thank you for your contribution to bus operations safety.
Electronic Form Submission
Submit a confidential safety concern through our online form.
- Complete the online form.
- Before you submit the form, print a copy of the completed form for your records.
- Supporting documents/images can be either mailed to: Rio Metro Regional Transit District, Attn: Safety Department, 809 Copper Avenue NW, Albuquerque, NM 87102; or submit documents/images to your immediate supervisor; or drop them in the blue suggestion box at your location. Please include referenced details of your completed near miss form.
Thank you for your contribution to bus operations safety.
Paper Form Instructions
- Fill out the form on your computer, print the completed form, enclose all pages, along with necessary supporting documents/files, together in an envelope, seal the envelope, and add sufficient postage, if necessary. The Rio Metro Safety team suggests that you do not save your completed form to a shared (e.g., company) computer.
or
- Print the uncompleted form, fill it out by hand, enclose all pages, along with necessary supporting documents/files, together in an envelope, seal, and add sufficient postage, if necessary.
Next, choose one of the three submission options:
- Mail your completed form to:
Rio Metro Regional Transit District
Attn: Bus Operations Safety Department
809 Copper Avenue NW
Albuquerque, NM 87102 - Submit completed form to your immediate supervisor
- Drop it in the blue safety box at your location
Rio Metro Safety cannot accept reports through email or fax due to security issues.
Thank you for your contribution to bus operations safety.
Text Us
Send a text to the confidential safety hotline at 855-662-7233, and enter Rio Metro Company ID number 0711430663. From your smartphone, click here to begin your message.
Texting Instructions
Submit your safety concern to us by text.
- Using a cell phone, text the Rio Metro company ID (071 143 0663) to the safety hotline number (1-855-662-7233). Send a text message now.
- You will receive a text asking if you are making a report for Rio Metro. If you see this message, respond with the word “YES.” If it is a different company name, respond with “NO.”
- Upon sending the text, you will be texted the instructions to create a report.
- To make a new report, follow the prompts.
Here is a sample text report:
- Employee sends text that says “071 143 0663” to the phone number 1-855-662-7233
- The text received reads: “Thank you for texting Safe Hotline. If the Code you entered was for Rio Metro, please text the word YES. If this is not the correct company, text the word NO.”
- Employee sends text: “YES”
- Text received: “If you are making a New Report, text “NEW”
If you are adding a message to an existing report text “ADD”
If you are checking on the status of a report text STATUS "NEW.”” - Employee sends text: “NEW”
- Text received: “Ok, you are texting a new report for Rio Metro. Include enough detail to allow management to identify and address the issue.”
- Text received: “If you wish to remain anonymous, do NOT provide any self-identifying information in your message. Please text your complete report now.”
- Employee sends text: {enter the details of your report}
- Text received: “Your Report has been accepted. If you want to add additional information to this report later or check on the report status you will need this Report Key. The Report Key for this report is {Report Key}. Have a good day.”
If you have document(s) you would like to include with your text message safety concern, visit the safe hotline website, include your Report Key, and Add to Existing Report. You can also submit supporting documents/files via mail or place them in the drop box. Please include referenced details of your text report.
Thank you for your contribution to bus operations safety.
Notify Your Supervisor
Talk with your supervisor. Your supervisor will document the discussion.
Share It
Bring up your concerns during a safety meeting at your division.
Notice
The Rio Metro Unsafe Condition or Hazard & Near Miss form should be filled out by any Bus Operations staff when any unsafe condition or hazard exists that could potentially cause injury of person, damage to transportation system property or the environment.
Bus Operations staff driving any Rio Metro vehicles should complete this form whenever a Near Miss occurs (this is an incident WITHOUT injury to person or damage to property). If passengers, personnel or property were injured or damaged during the incident, Do not use the Unsafe Condition or Hazard & Near Miss form, use the Accident or Incident Report Forms.
Bus Safety Contact Information
Toll-free Confidential Safety Hotline: 1-855-662-SAFE (1-855-662-7233) The Rio Metro Company ID number is 0711430663 (required for making reports).
E-mail: riometrosafety@gmail.com
Mail:
Rio Metro Regional Transit District
Attn: Bus Operations Safety Department
809 Copper Avenue NW
Albuquerque, NM 87102
Alternate Format
- To request this information in an alternate format (eg., Braille, large print, audio), please contact Customer Service at 1-866-795-7245 or click here to download the request form.