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Ticket Policy
Ticket Purchase & Refund Policy
- Tickets can be purchased using our app, online or on the train from a ticket agent.
Note: The full train schedule cannot be viewed on the mobile app. View the schedule online. - All tickets are non-refundable and non-transferable.
- Tickets are not refundable if lost, damaged, stolen or destroyed.
- Tickets are also not refundable if the passenger purchased a ticket and didn't use it, purchased the wrong date or wrong station, or if a ticket is purchased at a discounted rate without qualification.
- Every passenger must have a printed or mobile ticket in order to ride the New Mexico Rail Runner Express. In addition to potential criminal charges, passengers riding without a ticket will be escorted off the train at a nearby station.
- If using the mobile app, tickets will not be refunded if accidentally activated.
- Screenshots from the app will not be accepted as a valid ticket - the countdown timer must be operative upon presentation of your app-based ticket to the ticket agent.
Rules for Riding
- Tickets can be purchased using our app, online or on the train from a ticket agent. You must have a valid ticket on board the train, and must show your ticket to the ticket agent when requested. If you do not have a valid ticket, you will be asked to pay or de-board at the next station.
- If using a credit card for payment, passengers must show a valid photo I.D.
- Seating is available on a first come - first served basis. Purchasing a ticket in advance online does not guarantee a seat.
- Every passenger must have a printed or mobile ticket in order to ride the New Mexico Rail Runner Express. In addition to potential criminal charges, passengers riding without a ticket will be escorted off the train at a nearby station.
- Riding the New Mexico Rail Runner Express without a ticket, copying and reusing a ticket or altering a valid ticket is a crime. The Rail Runner Express will prosecute any rider who does not use a valid ticket pursuant to applicable State Statutes or Local Ordinances.
- Passengers carrying altered tickets are subject to being banned from the New Mexico Rail Runner Express.
Discounts
- Online Discounts: Receive $1 off of a Day Pass and $10 off of a Monthly Pass when you purchase your tickets online or on our mobile app.
- Reduced Fares: Reduced fares are available for seniors, youth, students, Medicare card holders and people with disabilities who show a valid ID or notification. Visit our fares page for details on our reduced rates.
- Fare Free
- Children 9 and under ride free.
- Active Duty Military and Veterans that show one of the following forms of ID ride free: a VHIC or VA medical card, a veteran’s ID (VIC card), a driver’s license with a veteran’s designation, Department of Defense Active Duty & Dependent Military IDs, and the NMRX Freedom Pass
- Seniors 60+ ride free on Wednesdays.
Transfers
- Show your valid one-way, day, or monthly printed or mobile train pass or federally issued veteran or military photo ID for a free transfer to the following buses:
- Rio Metro general public Dial-a-Ride buses and fixed/commuter route buses (not valid on Rio Rancho Dial-a-Ride buses)
- ABQ RIDE
- North Central Regional Transit District (NCRTD)
- Santa Fe Trails
- Additional bus connections are available for a nominal fee
- View the connect to a bus web page for additional information
Questions?
Rio Metro Customer Service
Phone: 866-795-RAIL (7245)
Email: riometro@mrcog-nm.gov