Meet the Drivers from Isleta Resort & Casino

isleta shuttle webThese are the folks who make your shuttle connection a breeze!
The shuttle drivers at Isleta Resort & Casino are a hard working bunch. In addition to providing bell service, valet service, in-lot shuttle service, and handling the shipping and receiving for large conferences and events hosted at the property, they also shuttle people from the Isleta Pueblo Rail Runner Station to the casino and back.

“We shuttled 2,658 Rail Runner guests this July,” said Donna Placencio, one of four Valet Supervisors for Isleta Resort & Casino. “We make 16 shuttle stops for the train each weekday.”

The supervisory team currently oversees a staff of 18. “All of the valet attendants and supervisors have a personal relationship with our guests,” said Placencio. “We make sure their experience is a good one.”

While Placencio has worked on the hotel side of Isleta Resort & Casino for 9 years, she has been with the property for 16 years total. When asked what she likes best about her job, she replied “Being around people every day.”

isletal shuttle web2While the Valet and Guest Services staff find themselves very busy now, they can surely anticipate an uptake in visitors in the near future. Isleta Resort & Casino is currently in Phase One of a $40 million renovation. Part of the renovation will include new offices for Placencio and her staff, as well as digital boards inside the property that will show the Rail Runner schedule and let people know when to catch the shuttle to meet the train.

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