Marvin Trujillo Jr., a member of Laguna Pueblo, can relate to American veterans who are shocked by the realities of civilian life after discharge. “The first thing I had a problem with was finding a job,” he says.
Roy O. Bruno, U.S. Navy Veteran, is one of the Rail Runner’s most senior passengers. Rail Runner staff met him a few weeks back at the Raymond G. Murphy VA Medical Center, where he came to receive his Freedom Pass. Mr. Bruno, who was born in 1918, served our country during World War II.
Customer Service: The Team That Puts Service First
The 80-inch monitor hanging on the wall above the customer service desk at the New Mexico Rail Runner Express office displays scenes from 33 security cameras along the Rail Runner’s Belen-to-Santa Fe corridor. Three more are focused on the actual train yard.
The New Mexico Rail Runner Express will be adding the Zia Road Station to its current weekday and Saturday/Sunday schedules with the new service to begin on April 24, 2017. While there will be minor adjustments in timing to the weekday schedule, the Saturday/Sunday schedules will reflect the additional stops at the Zia Road Station. Please see the updated schedules below.
Rio Metro has been working hard behind the scenes to bring you an expanded BICI bike share. While we don’t have a definite timeline on the expansion, we’d still love your feedback! Please consider joining us to chat about the program at a pop-up meeting.
The New Mexico Rail Runner Express hosted another successful senior exchange event in late February, with members of Albuquerque’s Barelas Senior Center taking the train to visit their peers in Cochiti Pueblo. Fourteen participants took the Rail Runner north for a busy day of tours, lunch, and other activities.
Starting March 6, passengers on the New Mexico Rail Runner Express will see a new addition to the interior of our train cars. Each car will now feature a brightly labeled pocket containing children’s books near the entrance. These books are part of Reading on the Rails, a new program being offered by the Rail Runner to provide children and families with a meaningful and educational experience while riding the train.
Valencia County Employees Receive a Special Salute
On a chilly Thursday morning this past February, Rio Metro’s Valencia County staff was greeted to a special delivery of Blake’s Lotaburger breakfast burritos and hot coffee. And the person delivering? None other than KOB 4’s beloved weatherman, Steve Stucker. The delivery was part of KOB 4’s Morning Shift Salute, where Stucker delivers breakfast to workers who get up early, do their jobs well, and work hard at what they do.
In January of this year, the Rio Metro Regional Transit District introduced four new low-floor buses to our Valencia County fleet. The buses are equipped with an air ride system, allowing the driver to safely exit the bus through the passenger side to assist individuals in wheelchairs, and to lower the bus closer to the ground for passengers to get on and off.
More than 30 students and staff from Albuquerque Job Corps helped put smiles on the faces of children and families this past December when they volunteered for Rio Metro’s annual Santa’s Village event. As a thank you for their cheerful participation in the event, Rio Metro staff hosted a pizza party in their honor last month.
Rio Metro's Seniors Ride Free promotion has been extended! Every Wednesday through the end of summer, seniors age 62+ can ride any New Mexico Rail Runner Express train at no cost. This special promotion will give residents and visitors the opportunity to explore locations in Santa Fe and Albuquerque using public transportation.
Holiday Party Brought Together Seniors from Albuquerque, Pueblos
In mid-December, nearly 200 seniors from Albuquerque and four surrounding Pueblos gathered at the Los Volcanes Senior Center for a one-of-a-kind holiday party. The party was the culmination of a year’s worth of visits between members of the Albuquerque, Cochiti, Santo Domingo, Zia and Isleta Pueblo senior centers as part of the Rio Metro Regional Transit District’s Senior Exchange Program.
In the fall of 2014, Downtown ABQ MainStreet Initiative applied for and received a $15k grant from PNM to plan and implement a pilot bikeshare program in downtown Albuquerque. Upon news of a bikeshare program, businesses reached out expressing financial support for the program. And so, what was going to be about 5-10 bicycles grew to 65!
The New Mexico Rail Runner Express now has an official ticketing app. The app, which is available for both iPhone and Android, will allow passengers to purchase tickets, check the status of the train, view the schedule, and more. In addition to the app, the Rail Runner has also introduced a new, easy to use, online ticketing system.