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Lost and Found

Rio Metro will make every effort to return lost property left on buses or trains if turned in. Rio Metro is not responsible for items left behind. Lost and found is a courtesy, and we will make every effort to get items that have been turned in back to their owners.

1-arrow-rt Customer service agentIf you lost an item

Contact customer service, Monday-Friday, 8 a.m. to 5 p.m. Office is closed on weekends and holidays.
866-795-RAIL (7245)
809 Copper Avenue NW
Albuquerque, NM 87102 | Map
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  • Items found on the New Mexico Rail Runner Express are turned in to the customer service office and held for 60 days.
  • When you call, please provide a detailed description of the lost property.
  • To claim recovered property at our office, please have a valid state issued ID.
  • Recovered property may be picked up Monday through Friday, 8 a.m - 5 p.m.
Items turned in to a New Mexico Rail Runner Express ticket agent will be sent to:

809 Copper Avenue NW
Albuquerque, NM 87102 | Map
866-795-RAIL (7245)

Items turned in to a bus driver in Sandoval County will be sent to:

1500 Idalia Rd. NE, Building C
Bernalillo, NM 87004 | Map
505-994-1608

Items turned in to a bus driver in Valencia County will be sent to:

101 Courthouse Rd. SE
Los Lunas, NM 87031 | Map
505-352-3595

1-arrow-rt If you found an item

Please return the item to a ticket agent, conductor or bus driver.