spacer
visit mobile siteplan your trippurchase-ticketslearn-how
contact us
comute.jpg

Conduct and Etiquette

Enjoy Your Ride!

We thank the many passengers who continue to give back when it comes to common courtesy and kindness. The Rio Metro Regional Transit District would like to share some of the more general rules on how to be a good passenger – even if you already happen to be one. 

Train Etiquette ι Bus Etiquette   

New Mexico Rail Runner Express 

People onboard the train and busWaiting for the Train

  • Always stand behind the yellow line
  • Look both ways and cross only at designated areas
  • Hold small children by the hand while on train platforms
  • Smoking, including electronic cigarettes, is NEVER allowed on train platforms
  • Riding bikes or skateboards is not permitted on train platforms

Boarding the Train

  • Arrive a few minutes before scheduled departure time; trains do not hold for late passengers
  • Stand clear of doors and let riders exit before boarding
  • Allow senior citizens and people with disabilities to board first
  • Those bringing bicycles on board the train should “walk” their bikes onto the train and store in the designated area

Train Fares & Ticketing

  • Tickets can be purchased using our app, online, or on the train from a ticket agent
  • Ticket agents accept cash and most credit cards; they do not accept bills larger than $20
  • If using a credit card for payment, passengers must show a valid photo I.D.
  • Always keep tickets out and visible while onboard the train; agents may check tickets multiple times
  • One caregiver, accompanying a paying customer who shows valid proof of disabled citizen status, may ride free
  • If you do not have a valid ticket, you will be asked to pay or deboard the train at the next station
  • Riding the New Mexico Rail Runner Express without a ticket, copying, reusing, or altering a valid ticket is a crime; the Rail Runner will prosecute any rider who does not have a valid ticket pursuant to applicable state statutes or local ordinances
  • Passengers carrying altered tickets are subject to being banned from the New Mexico Rail Runner Express

Additional Train Policies & Etiquette

  • Smoking, including electronic cigarettes, is NOT permitted on the train or train platforms
  • No pets allowed onboard; only service animals
  • Please keep feet off the seats
  • Please stow personal items under your seat or in overhead racks
  • If standing room only, please give up your seat for senior citizens and/or people with disabilities
  • Gas powered vehicles including bicycles, mopeds, scooters and Segways are not allowed on the train
  • No consumption of alcoholic beverages onboard or carrying of open containers of alcoholic beverages
  • No firearms or weapons
  • Food and non-alcoholic drinks are permitted on trains
  • No littering; dispose of trash in the proper receptacles
  • Soliciting is strictly prohibited without the express permission from management
  • Please observe Quiet Car rules when riding in a designated Quiet Car on the train
  • Children under age 10 must be accompanied by an adult 

Rio Metro Bus

Waiting for the Bus

  • rio metro bus peopleAlways stand on the sidewalk while waiting for a bus
  • Look both ways and cross only at designated areas
  • Hold small children by the hand while at bus stops
  • Smoking, including electronic cigarettes, is NEVER allowed at bus stops

Boarding the Bus

  • Arrive a few minutes before scheduled departure time; buses do not hold for late passengers
  • Stand clear of doors and let riders exit before boarding
  • Allow senior citizens and people with disabilities to board first

Pay Your Bus Fare

  • When riding the bus, you must use exact change
  • Ride the bus for FREE by showing the driver your valid Rail Runner printed or mobile ticket
  • One caregiver, accompanying a paying customer who shows valid proof of disabled citizen status, may ride free

Additional Bus Policies & Etiquette

  • Smoking, including electronic cigarettes, is NOT permitted on the bus
  • No pets allowed onboard; only service animals
  • Please keep feet off the seats
  • Please stow personal items under your seat
  • If standing room only, please give up your seat for senior citizens and/or people with disabilities
  • Gas powered vehicles including bicycles, mopeds, scooters and Segways are not allowed on the bus
  • No consumption of alcoholic beverages onboard or carrying of open containers of alcoholic beverages
  • No firearms or weapons
  • Riders are not permitted to consume food on the bus; drinks are allowed ONLY in appropriate non-spill travel containers that are securely sealed
  • No littering; dispose of trash in the proper receptacles
  • Soliciting is strictly prohibited without the express permission from management
  • Children under age 10 must be accompanied by an adult
  • pdfView the Rio Metro Regional Transit District Bus Ridership Policy in PDF Format

 

To request this information in an alternate format (eg., Braille, large print, audio), please contact Customer Service at 1-866-795-7245 or click here to download the request form.