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1. What is Rio Metro ACCESS?

Rio Metro ACCESS is part of Rio Metro’s Social Service Fare Program. Its purpose is providing free transportation options for New Mexico residents living in households with income at or below 150% of the Federal Poverty Guidelines as established by the US Department of Health and Human Services.

Rio Metro ACCESS can issue free train and bus passes to social services agencies so that they can distribute free passes to their clients thanks to a grant from New Mexico Department of Transportation.

2. What is the purpose of Rio Metro ACCESS?

Rio Metro ACCESS is committed to help improve transportation needs in Valencia, Bernalillo, Sandoval and Santa Fe counties by providing free and reliable transportation passes to Social Service Agencies.

3. Who is the Rio Metro ACCESS Program for?

These passes will be given to social service agencies that meet the criteria described in our Program Policy to then be distributed to low-income* clients receiving employment, housing or personal stability assistance, and other activities to improve their lives.

*Low income is defined as individuals living in households with incomes at or below 150% of the Federal Poverty Guidelines as established by the US Department of Health and Human Services.

4. How can my Agency apply to the Rio Metro ACCESS Program?

Complete and submit the Application and Agreement located in the Rio Metro ACCESS Program and Application Information Packet (PDF).

5. How can I get free Rio Metro ACCESS passes if I am a rider?

Contact one of the participating agencies. 

View the Participating Agencies page for a complete list.

6. What public transportation can I ride for free with this pass?

Ride the New Mexico Rail Runner Express and all Rio Metro commuter, fixed route, and Dial-a-Ride buses for free with the Rio Metro ACCESS pass. 

If you are riding the Rail Runner, you can connect to most ABQ RIDE, North Central Regional Transit District, and Santa Fe Trails buses for free.

Visit the Bus Connections page to learn about connecting to a bus from the train. 

View the Rail and Bus Connections Guide (PDF) for a complete list of buses that connect to the New Mexico Rail Runner Express.

Passengers need to contact a participating agency to request passes. 

7. Where can I find the train schedule?

View the New Mexico Rail Runner Express schedule.

8. Where can I find the bus schedules?

Visit the Rio Metro bus page for a complete list of Rio Metro’s bus schedules.