News Flash

Metro Spotlight

Posted on: May 17, 2021

Passenger Service Returns to Full Schedule

Rail Runner Resumes Full Service

The New Mexico Rail Runner Express resumed its full pre-COVID schedule on Monday, May 24, 2021. The Rail Runner reopened for limited passenger service just two months ago after nearly a year-long suspension due to the pandemic. The full schedule includes weekend train service.  

Click Here to view the full schedule (PDF)

Please Note: The full schedule cannot be viewed on the mobile app

Fares

Tickets can be purchased:

  • Online 
  • Though the mobile app (available for iPhone and Android)
  • Onboard the train with a debit or credit card (except American Express)
  • Cash will be accepted onboard the train.

Click Here to view additional fare information

Ticket Holders

  • If you have a monthly pass that expired after service was suspended on March 15, 2020:
      • Your pass will be valid for 30 days after you activate usage
      • Simply show the ticket agent your previously purchased monthly pass
      • The ticket agent will find you on our list of valid monthly passes and issue you a replacement monthly pass with an updated expiration date
  • Annual passes will be refunded on a prorated basis. 
  • For more information, please call our Customer Service agents at 866-795-7245 or 505-245-7245. Agents are available to take your call Monday - Friday, 5 a.m. - 9 p.m.

Airport ConnectionsRail Runner Crew Welcomes Passengers Back

Limited airport connections will be available.

Click Here to learn more

Face Mask Required

The proper use of face masks is required, per federal law. Face masks must always be worn on public transit and at transit facilities and stops/stations.

TSA COVID-19 FAQs

Safe and Healthy Travel

Your health and safety are the top priorities at Rio Metro, and we are taking precautions to ensure public safety. We appreciate your assistance in helping keep our communities safe. 

Click Here to learn more about Rio Metro’s response.

Rio Metro Bus

Some Rio Metro bus services continue to be adjusted or suspended. 

Click Here for Rio Metro bus updates

Rio Metro Customer Service

Rio Metro Customer Service office hours are Monday through Friday, 5 a.m. to 9 p.m.
Contact Customer Service at 866-795-RAIL (7245) or 505-245-7245.

Facebook Twitter Email

Other News in Metro Spotlight

Valencia County Transit Facility Admin Building Rendering

New Facility to House Bus Operations

Posted on: July 15, 2021
Rail Runner 15 Year Anniversary

Celebrating 15 Years of Service

Posted on: July 7, 2021
Rio Metro Bus Updates

Rio Metro Bus Service Updates

Posted on: May 22, 2021
Safe and Healthy Travels Rio Metro Transit

Safe and Healthy Travel

Posted on: May 17, 2021