The New Mexico Rail Runner Express passenger service remains suspended due to the COVID-19 pandemic. Rio Metro officials and the Governor’s reopening task force have been working on new COVID-19 operational protocols that will be instituted on the train once service resumes. The restart of Rail Runner passenger service is directly tied to how well the state is doing in slowing the spread of the Coronavirus. For the safety and health of passengers, service will remain suspended until further notice.
Rio Metro Bus
Some Rio Metro bus services continue to be adjusted or suspended.
Click Here for Rio Metro bus updates
Positive Train Control and Rail Runner Operations
The Federal Railroad Administration conditionally certified the Rail Runner’s Positive Train Control (PTC) system in December 2020. This federally mandated safety enhancement is designed to prevent train-to-train collisions, high-speed derailments on reduced speed curves, operations through a misaligned switch, and incursions into active work zones.
As passenger service continues to be suspended due to the current public health orders, the Rail Runner will continue to operate in the corridor. We are still subject to FRA regulations that mandate that we keep our operating crews tested and qualified. This is an ongoing process whether we are transporting passengers or not. In addition, with the Positive Train Control system now installed and certified, we are making sure the equipment is functioning properly, and more importantly that our train crews are totally trained and qualified under the new system.
Rio Metro Customer Service
For information on refunds for Rail Runner passes contact Customer Service.
Rio Metro Customer Service office hours are Monday through Friday, 5 a.m. to 9 p.m.
Contact Customer Service at 866-795-RAIL (7245) or 505-245-7245.