New Mexico Rail Runner Express
The New Mexico Rail Runner Express returned to its full pre-COVID schedule including weekend service on May 24, 2021. Learn More
Boarding: Stand clear of the doors and allow passengers to disembark before boarding the train.
Food and Beverage: Passengers may bring and consume food and beverages (excluding alcohol) on the train. Rio Metro is following the federal mandate to wear face coverings at all times on board the train. Remove your face covering only while eating or drinking.
Rio Metro Bus Service
Some Rio Metro bus services continue to be adjusted or suspended. All bus services in Valencia and Sandoval Counties will continue to be fare-free until further notice. Learn More
Boarding: Stand clear of the door and allow passengers to disembark before boarding the buses.
Safe and Healthy Travel Protocols at Rio Metro
In an effort to help prevent the spread of respiratory diseases such as the coronavirus, it is strongly recommended to follow these precautions to ensure public safety:
Guidelines are in place and posted to help passengers maintain at least six (6) feet of social distance on board our buses and trains, and at station platforms.
FACE MASK REQUIRED
The proper wearing of face masks is required, per federal law. Face masks must always be worn on buses and at transit facilities and bus stops/stations. Mask can either be reusable or disposable.
Remember to wash your hands frequently. At least one restroom for hand washing is available on all trains. Hand sanitizing stations are available at all vehicle entrances/exits.
ENCHANCED CLEANING AND SANITIZING
Vehicle cleaning and sanitizing protocols have been elevated to meet and/or exceed public health guidelines.
CELL PHONE USE
Please wear your mask when using your cell phone on board our buses and trains, and at station platforms.
STAY HOME IF YOU’RE SICK
Stay home if you are sick, except to get medical care.
Rio Metro Customer Service
Rio Metro Customer Service office hours are:
- Monday-Friday, 5 a.m. to 9 p.m.
- Saturday-Sunday, 8 a.m. to 4 p.m.
Contact Customer Service at 866-795-RAIL (7245) or 505-245-7245.
If You Are Experiencing Symptoms
Those who believe they have symptoms are urged to contact the coronavirus emergency hotline at 855-600-3453 before visiting a local health care center or hospital.
The New Mexico Department of Health (NMDOH) is the lead agency for the statewide coronavirus response. Community members are encouraged to visit the NMDOH website and follow the NMDOH on Facebook, Instagram, or Twitter for the latest information.