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Metro Spotlight

Posted on: March 15, 2020

Rail Runner Service Extends Suspension

Rail Service Suspended

The New Mexico Rail Runner Express will extend suspension of passenger service through May 31, 2020 in accordance with the State’s Public Health Orders and Executive Orders. 

New Mexico Governor Michelle Lujan Grisham’s Administration is developing industry-specific COVID-Safe Practices for a “phased-in approach” to reopen many of the State’s services and businesses. To support this effort, Rail Runner officials are working with the Administration to develop COVID-Safe Practices to resume Rail Runner services once it is deemed safe to do so.

“We are working with the Governor’s office to develop COVID-Safe Practices to safely reopen the train for passenger service,” said Terry Doyle, Director of Rio Metro Regional Transit District, the agency which oversees the Rail Runner. “There are a number of protocols we need to implement to ensure the safety of our customers and staff - including how best to support social distancing, stringent sanitation, and other COVID-Safe Practices aboard the train. We also need to give transit service providers that connect with the train time to adjust their schedules to connect with Rail Runner service.”

Positive Train Control Testing Continues

While the Rail Runner will not be transporting passengers, testing and implementation of Positive Train Control (PTC) will continue in the corridor as scheduled. PTC is a $50-million federal safety enhancement designed to prevent train-to-train collisions, high-speed derailments and other catastrophic events on the railway.

Rio Metro Bus

Some Rio Metro bus services have also been suspended or adjusted. 

Click Here for Rio Metro bus updates.

Rio Metro Customer Service

Rio Metro Customer Service office hours have been adjusted and representatives are available at 866-795-RAIL (7245) and 505-245-7245 from 6 a.m. to 6 p.m. Monday through Friday and 8 a.m. to 4 p.m. Saturday and Sunday.

COVID-19 Information

Rio Metro Regional Transit District is closely monitoring the coronavirus (COVID-19) situation. 

Click Here to learn more about Rio Metro’s response and for additional resources. 

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