News Flash

Metro Spotlight

Posted on: March 3, 2020

Coronavirus Information & Service Impacts

coronavirus information

Rio Metro Regional Transit District Status Updates:

Rio Metro Regional Transit District is closely monitoring the coronavirus (COVID-19) situation. 

New Mexico Rail Runner Express

New Mexico Rail Runner Express service is suspended. Rail Runner officials continue to work with New Mexico Governor Michelle Lujan Grisham’s Administration and Task Force to develop COVID-Safe Practices to determine when it is deemed safe to begin service. Learn More

Rio Metro Bus Service Changes & Safety

  • Effective Monday, May 18, 2020 all Rio Metro passengers are required to wear face coverings in order to board its buses. Learn More 
  • Effective Tuesday, March 17, Rio Metro Regional Transit District buses and Dial-a-Ride services in Valencia and Sandoval Counties will be fare-free until further notice. Learn More
  • Suspended or Adjusted Bus Services:
    • Route 206 – Service Suspended
    • Route 209 – Service Suspended
    • Route 210 – Operating from 7:30 a.m. to 3:40 p.m.
    • Valencia County Dial-a-Ride Service – Operating hours from 7:30 a.m. to 3:30 p.m.; Reservation hours from 7:00 a.m. to 4:00 p.m.
    • Route 202 - Santa Ana, Santo Domingo and Cochiti Pueblo stops closed; all other bus stops continue to be served
    • Route 204 - Zia Pueblo and Jemez Pueblo stops closed; all other bus stops continue to be served

To ensure the safety of our riders and drivers, Rio Metro is limiting the number of passengers on vehicles, ensuring appropriate social distancing onboard, and has enhanced our vehicle cleaning, including contracting with Stanley Steamer to disinfect all buses every day before they are in service. Rio Metro bus fares are currently suspended until further notice, and protective shields have been installed around drivers to reduce face-to-face interactions between passengers and transit staff. Learn More

Pace ABQ Bike Share 

Bike Share Service Ended - Zagster, the company that implements the Pace ABQ Bike Share program, has discontinued operations in New Mexico. Learn More

Customer Service Hours Changes

Rio Metro customer service hours have been adjusted to the following: 

5:00 a.m. - 9:00 p.m. Monday through Friday. 

Contact customer service at 866-795-RAIL (7245) or 505-245-7245. 

Prevention Information for Coronavirus (COVID-19)*

In an effort to help prevent the spread of respiratory diseases such as the coronavirus, it is strongly recommended to follow the tips below:

Clean Your Hands Often

  • Wash your hands often with soap and water for at least 20 seconds especially after you have been in a public place, or after blowing your nose, coughing, or sneezing
  • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry
  • Avoid touching your eyes, nose, and mouth with unwashed hands

Avoid Close Contact

  • Avoid close contact with people who are sick

Stay Home if You’re Sick

  • Stay home if you are sick, except to get medical care

Cover Coughs and Sneezes

  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow
  • Immediately wash your hands with soap and water for at least 20 seconds
  • If soap and water are not readily available, clean your hands with a hand sanitizer that contains at least 60% alcohol

Clean and Disinfect

  • Clean AND disinfect frequently touched surfaces daily. This includes tables, doorknobs, light switches, countertops, handles, desks, phones, keyboards, toilets, faucets, and sinks


Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed coronavirus disease 2019 (COVID-19) cases. The following symptoms may appear 2-14 days after exposure: 

  • Fever
  • Cough
  • Shortness of Breath

View COVID-19 Symptom Information

View COVID-19 FAQs

Those who believe they have symptoms are urged to contact the coronavirus emergency hotline at 855-600-3453 before visiting a local health care center or hospital.

Statewide Response

The New Mexico Department of Health (NMDOH) is the lead agency for the statewide coronavirus response. Community members are encouraged to visit the NMDOH website and follow the NMDOH on Facebook, Instagram, or Twitter for the latest information.

Families First Coronavirus Response Act

The Families First Coronavirus Response Act (FFCRA or Act) requires certain employers to provide their employees with paid sick leave and expanded family and medical leave for specified reasons related to COVID-19. Visit the U.S. Department of Labor website for additional information. 

View the Families First Coronavirus Response Act Employee Rights Poster (PDF)

Additional Coronavirus Facts and Resources
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