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March 15, 2020 3:30 PM

NM Rail Runner Express Service Suspension

The New Mexico Rail Runner Express has suspended service through May 31, 2020 in accordance with the State’s Public Health Orders and Executive Orders.

New Mexico Governor Michelle Lujan Grisham’s Administration is developing industry-specific COVID-Safe Practices for a “phased-in approach” to reopen many of the State’s services and businesses. To support this effort, Rail Runner officials are working with the Administration to develop COVID-Safe Practices to resume NM Rail Runner Express services once it is deemed safe to do so.

“We are working with the Governor’s office to develop COVID-Safe Practices to safely reopen the train for passenger service,” said Terry Doyle, Director of Rio Metro Regional Transit District, the agency which oversees the Rail Runner. “There are a number of protocols we need to implement to ensure the safety of our customers and staff - including how best to support social distancing, stringent sanitation, and other COVID-Safe Practices aboard the train. We also need to give transit service providers that connect with the train time to adjust their schedules to connect with Rail Runner service.”

While the Rail Runner will not be transporting passengers for the next three weeks, testing and implementation of Positive Train Control (PTC) will continue in the corridor as scheduled. PTC is a $50-million federal safety enhancement designed to prevent train-to-train collisions, high-speed derailments and other catastrophic events on the railway.

At this time, Rio Metro has also suspended or adjusted some bus routes. Learn more at www.riometro.org.

Rio Metro Customer Service office hours have been adjusted and representatives are available at 866-795-7245 and 505-245-RAIL (7245) from 6 a.m. to 6 p.m. Monday through Friday and 8 a.m. to 4 p.m. Saturday and Sunday.

The Governor’s office is urging New Mexicans who have non-health-related questions or concerns about COVID-19 to call 833-551-0518 or visit www.newmexico.gov, which been developed and is being continually updated as a one-stop source for information.

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