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March 15, 2020 3:30 PM

NM Rail Runner Express Service Suspension

New Mexico Rail Runner Express officials continue to work with New Mexico Governor Michelle Lujan Grisham’s Administration and Task Force to develop COVID-Safe Practices to determine when it is deemed safe to begin Rail Runner service. At this time service suspension continues.

“There are a number of protocols we need to implement to ensure the safety of our customers and staff - including how best to support social distancing, stringent sanitation, and other COVID-Safe Practices such as the optimum train schedule at this time,” said Terry Doyle, Director of Rio Metro Regional Transit District, the agency which oversees the Rail Runner.

While the Rail Runner will not be transporting passengers for the next three weeks, testing and implementation of Positive Train Control (PTC) will continue in the corridor as scheduled. PTC is a $50-million federal safety enhancement designed to prevent train-to-train collisions, high-speed derailments and other catastrophic events on the railway.

At this time, Rio Metro has also suspended or adjusted some bus routes. Learn more at www.riometro.org.

Rio Metro Customer Service office hours have been adjusted and representatives are available at 866-795-7245 and 505-245-RAIL (7245) from 6 a.m. to 6 p.m. Monday through Friday and 8 a.m. to 4 p.m. Saturday and Sunday.

The Governor’s office is urging New Mexicans who have non-health-related questions or concerns about COVID-19 to call 833-551-0518 or visit www.newmexico.gov, which been developed and is being continually updated as a one-stop source for information.

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