Rio Rancho Dial-a-Ride

About Rio Rancho Dial-a-Ride

Rio Rancho Dial-a-Ride is a weekday door-to-door transportation service for Rio Rancho residents 62 years of age and older, and for disabled adults 18 years of age and older. This service is for Rio Rancho residents only and you must be registered to use the service.

Children up to age 17 can ride with any eligible rider. Riders and children will be picked up and dropped off at the same location. 

Service Area

  • Rio Rancho city limits
  • Albuquerque (for medical appointments only): One morning trip to Albuquerque and one afternoon trip to Rio Rancho daily. Call for details.
  • Cottonwood Mall Area (Includes the Northwest Transit Center): Riders are limited to 6 bags per person, and are responsible for loading and unloading their own bags.

Rio Metro Rider's Guide


In order to receive service, all Dial-a-Ride passengers must complete an application form and be a Rio Rancho resident, with a physical address in Rio Rancho. Staff will ask for proof of residence, i.e. driver's license, checks, any utility bills.


Complete and return your application to the Rio Metro Sandoval County Office (address below).

Seniors Age 62 and Older

Adults Age 18-61 with Disabilities

Companion Application

For questions or information about your application, call the Rio Rancho office:


Fare TypeCost
Reduced Fare One Way$.50
Reduced Fare 10-Trip Pass$5
Reduced Fare Monthly Pass$15
Children Under the Age of 5 (with Eligible Rider)Free
Children 5 and Older (with Eligible Rider)Same Fare as Eligible Rider

Passengers can pay with cash or check (exact fare only) or a credit card (credit cards can only be taken at the Meadowlark Senior Center location).

Purchase a Pass

Passes are available for purchase at the following locations:

  • On the bus
  • Rio Metro Sandoval County Office
    1804 Idalia Rd. NE
    Rio Rancho, NM 87124
  • Meadowlark Senior Center 
    4330 Meadowlark Ln. SE
    Rio Rancho, NM 87124

Active Duty Military and Veterans that show one of the following forms of ID ride free: a VHIC or VA medical card, a veteran’s ID (VIC card), a driver’s license with a veteran’s designation, Department of Defense Active Duty & Dependent Military IDs, and the NMRX Freedom Pass. Visit the Freedom to Ride web page to learn more.


  • Rides must be reserved a minimum of 24-hours in advance
  • Call: 505-994-1608
  • TTY Phone: 505-891-1129
  • Hamilton Relay NM: 711
  • Reservations are accepted between 7 a.m. and 4 p.m.
  • Let reservationist know if you will have a child riding with you and the age of the child (child car seats are required for all children age 6 and younger and must be provided by rider)

Bus schedules fill up quickly, so it is best to call several days in advance to schedule your ride. Reservations are accepted up to two weeks in advance.

Alternate Format

  1. To request this information in an alternate format (eg., Braille, large print, audio), please contact Customer Service at 1-866-795-7245 or click here to download the request form.

Title VI

  1. The Rio Metro Regional Transit District operates its programs and services without regard to race, color, national origin, and disability, in accordance with Title VI of the Civil Rights Act and the Americans with Disabilities Act. Visit our Title VI / Non-Discrimination Notice Web Page.